Shipping Policy
The Zircon Store — Operated by AK Gems
C/O. The Zircon Store, Old No. 168, New No. 347, Mint Street, Manibadra Enclave, 1st Floor, Sowcarpet, Chennai, Tamil Nadu 600001, India
Phone: +91 94444 56511
Effective Date: May 13, 2026
1. Overview
Thank you for shopping with The Zircon Store. We are committed to delivering your orders safely and on time.
At present, we ship only within India.
2. Shipping Coverage
We currently deliver to most serviceable locations across India. We do not offer international shipping at this time.
If your location is not serviceable by our courier partners, we will contact you regarding alternative arrangements or cancellation.
3. Order Processing Time
Orders are typically processed within:
- 1 to 3 business days for ready-stock items
- 3 to 7 business days for customized, resized, energized, or made-to-order jewellery
Processing times may vary during festivals, sales periods, holidays, or due to high demand.
4. Estimated Delivery Time
After dispatch, estimated delivery timelines are:
- Metro Cities: 2 to 5 business days
- Tier 2 / Tier 3 Cities: 3 to 7 business days
- Remote Areas: 5 to 10 business days
Delivery timelines are estimates and may vary depending on courier service availability.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation. We may offer free shipping promotions from time to time.
6. Order Tracking
Once your order is shipped, tracking details will be shared via SMS, WhatsApp, email, or phone number provided during checkout, where available.
7. Delivery Attempts
Courier partners may attempt delivery multiple times depending on their policy. If delivery fails due to incorrect address, unreachable phone number, customer unavailable, or refusal to accept package, additional re-shipping charges may apply.
8. Packaging
All products are packed carefully to help ensure safe transit and secure delivery.
9. Damaged or Missing Packages
If your package arrives damaged, tampered with, or items are missing:
- Notify us within 48 hours of delivery
- Share clear photos/videos of package and product
- Keep original packaging for verification
Claims reported late may not be eligible for resolution.
10. Delays Beyond Our Control
We are not responsible for delays caused by:
- Weather conditions
- Natural disasters
- Government restrictions
- Transport strikes
- Courier network issues
- Public holidays
- Force majeure events
11. Incorrect Shipping Information
Customers are responsible for entering correct delivery details. We are not liable for delays or losses caused by incorrect address or contact information provided during checkout.
12. Cash on Delivery (If Available)
Cash on Delivery service may be available for selected pin codes and order values only. We reserve the right to restrict COD on certain products or locations.
13. Contact Us
The Zircon Store — Operated by AK Gems
Old No. 168, New No. 347, Mint Street, Manibadra Enclave, 1st Floor, Sowcarpet, Chennai, Tamil Nadu 600001, India
Phone: +91 94444 56511